Questions
Basics
Who cleans my home?+
Your Upstate Maids cleaner. On a plan, it's the same Upstate Maids cleaner every visit.
When do I pay?+
After the job is done.
Do I need to be home?+
Not for cleaning. For junk, be reachable to approve the price.
Not happy?+
Tell us within 24 hours and we re-clean free.
Can I cancel?+
Free up to 24 hours before. $40 after that.
Are supplies included?+
Yes. We bring all supplies and equipment.
You're new. Why trust you?+
You pay after, cancel free 24+ hours out, and get a free re-clean if anything's missed.
What's the Holiday Hosting Sale offer?+
Join a weekly or every-2-weeks plan by Nov 29 and your 4th clean is FREE. Free 4th clean = your 4th completed plan visit (standard clean). No contract; cancel before then and it doesn't apply. Monthly plans get a free inside fridge or oven clean on the first visit.
Why is the first visit more?+
Every plan starts with a full deep Reset clean (baseboards, fixtures, inside the microwave, built-up grime) at full price. After that you pay your lower plan price.
Do you clean inside the fridge, oven or cabinets?+
Not as part of a standard clean. They're add-ons you can book on any visit: inside fridge $30, inside oven $30, inside cabinets $40, interior windows $40. Move-out cleans include them.
What if you miss a spot?+
Tell us within 24 hours and we come back and re-clean it free.
Same cleaner every time?+
Yes. On a plan, the same Upstate Maids cleaner comes every visit.
Deep vs move-in/out?+
Move-in/out is for an empty home and adds inside the fridge, oven, cabinets and closets.
Laundry, dishes or organizing?+
Not standard. Ask in your booking notes and we'll let you know.
What's the cancellation fee?+
Free up to 24 hours before your window, $40 after, because your cleaner was booked for you.
Are the photos real homes?+
No, they're illustrative. Real photos will come from real jobs, with permission.
Is tax included?+
Prices are before applicable NY sales tax.
Junk removal
How is the junk price set?+
By truck space. Your Upstate Maids crew confirms it on site before loading.
What won't you take?+
Paint, chemicals, fuel, propane, asbestos, medical waste.
Anything cost extra?+
Tires, mattresses, fridges and TVs may have a disposal fee, quoted first.